Privacy Policy

Last updated: August 22, 2026

HYSPANDA ("we", "us", or "our") operates the website www.hyspanda.com. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using this website, you agree to the practices described below.

1. Information We Collect

1.1 Information you provide directly

When you submit an inquiry form, request a quote, or contact us by email, we collect the information you provide, which may include your name, company name, email address, phone number, country, and the content of your message.

1.2 Information collected automatically

When you visit our website, we automatically collect certain technical information, including your IP address, browser type and version, device type, operating system, pages visited, time and duration of visits, and referring URLs.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries, quote requests, and support questions;
• To provide, maintain, and improve our website and product information;
• To understand how visitors use our website and to analyze and improve its performance;
• To prevent fraud, abuse, and security incidents;
• To comply with applicable legal obligations.

3. Cookies and Analytics Tools

Our website uses cookies and similar technologies to operate and analyze traffic.

3.1 Google Analytics 4 (GA4)

We use Google Analytics 4 (Measurement ID: G-JMHM8Y30WK) to understand how visitors interact with our website. GA4 uses cookies to collect information such as pages visited, time on site, approximate location (country/city level), and device/browser type. This data is processed by Google under the Google Analytics Terms of Service and Google's privacy policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

3.2 Microsoft Clarity

We use Microsoft Clarity to understand user behavior through session replay and heatmap analytics. Clarity may record your mouse movements, clicks, scrolls, and page interactions in an anonymized manner. Microsoft's privacy policy applies to this processing. You can learn more and opt out at privacy.microsoft.com.

3.3 Managing cookies

You can control or delete cookies through your browser settings at any time. Please note that blocking certain cookies may affect the functionality of our website.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who help us operate the website (such as hosting, analytics, and email service providers), bound by confidentiality obligations;
• When required by law, regulation, legal process, or governmental request;
• In connection with a merger, acquisition, or sale of assets, with appropriate notice to you where required.

5. International Data Transfers

Our website is hosted on servers that may be located outside your country of residence. By using our website, you acknowledge that your information may be transferred to and processed in countries that may have different data protection laws than your own. We take reasonable steps to ensure your information is treated securely.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your personal information;
• Object to or restrict certain processing;
• Withdraw consent at any time where processing is based on consent;
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us using the details in Section 9. We will respond within a reasonable timeframe.

8. Children's Privacy

Our website is not directed to children under the age of 16, and we do not knowingly collect personal information from children.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Chengdu HYSPANDA Optoelectronics Instruments Co., Ltd.
Jinjiang District, Chengdu, Sichuan, China
Email: sales@hyspanda.com
Phone: +86 177 1144 2108

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.