Effective Date: January 1, 2026
HYSPANDA (“we”, “us”, or “our”) fully respects and protects the privacy rights of all users, customers and website visitors (“you” or “users”). This Privacy Policy sets out clear rules governing our collection, use, storage, protection and disclosure of your personal data when you access our official website, browse products, place orders, submit after-sales requests, or use any of our official services. This policy applies to all HYSPANDA official online platforms, product sales services and after-sales support systems.
By accessing, browsing and using our services, you acknowledge that you have fully read, understood, and unconditionally agreed to all terms stipulated in this Privacy Policy.
1. Information We Collect
We only collect necessary, legal and legitimate personal information to provide and optimize our products and services. The types of information we collect are limited to the following:
1.1 Personal identification information: your name, contact phone number, email address, delivery address and shipping information when you place an order or apply for after-sales service.
1.2 Transaction information: product purchase records, order information, after-sales application records, warranty service records and communication records with our customer service team.
1.3 Device and access information: browser type, device model, IP address, access time, webpage browsing records and other technical data automatically collected during website access, which helps us optimize website stability and user experience.
We will not collect any sensitive personal data (including but not limited to race, religion, health information, biometric data) without your explicit written consent. All data collection activities comply with global mainstream privacy regulations including GDPR and CCPA.
2. How We Use Your Information
All collected personal data will only be used for legitimate, specified business purposes and will not be processed beyond the scope stated herein. The specific usage scenarios are as follows:
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To process your orders, complete product delivery, logistics arrangement and after-sales warranty services;
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To verify user identity and handle RMA return, repair and replacement applications;
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To reply to your consultation, technical support and service requests;
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To optimize product performance, upgrade website functions and improve user experience;
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To comply with legal obligations, regulatory requirements and platform operation rules.
We will never use your personal data for illegal activities, spam marketing, or unauthorized commercial promotion without obtaining your prior explicit consent.
3. Information Storage and Security Protection
We implement strict industry-standard technical, physical and administrative security measures to protect your personal data from unauthorized access, disclosure, leakage, tampering, loss or damage. All user data is stored on encrypted, secure authorized servers with multi-layer access control mechanisms to ensure data security.
We retain your personal data only for the minimum period required to fulfill service obligations, complete after-sales warranty services, or comply with statutory legal requirements. When personal data is no longer necessary for the original purpose, we will permanently delete or anonymize the data in a secure manner.
4. Information Sharing and Disclosure
HYSPANDA strictly abides by privacy protection regulations and will never sell, rent, lease or trade your personal information to any third parties for commercial profit purposes.
We may only disclose or transfer your personal data in the following strictly limited and legal scenarios:
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With your explicit voluntary consent;
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To authorized service providers (logistics, payment, after-sales partners) necessary to complete the service, who are required to strictly comply with privacy protection obligations;
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Required by applicable laws, government regulations or judicial procedures.
5. User Rights
You reserve full rights to access, view, correct, update and request the deletion of your personal data stored by us. You are also entitled to withdraw your data processing consent at any time with immediate effect. To exercise your legal data rights, please contact our official customer service team via the contact information listed below.
6. Third-Party Platforms
Our website may contain hyperlinks to third-party websites, platforms or service channels for user convenience. This Privacy Policy only applies to all services provided by HYSPANDA. We have no control over third-party platforms and are not liable for their privacy policies, service rules and data processing behaviors. You are advised to independently review the privacy terms of third-party platforms before use.
7. Minors Protection
All HYSPANDA products are professional outdoor sports and tactical equipment intended for use by adults. We do not intentionally collect any personal information from minors under the age of 18. If you are a minor, you shall not use our services or submit any personal data without the supervision and explicit consent of your legal guardian.
8. Policy Updates
We reserve the right to update and revise this Privacy Policy irregularly to adapt to business adjustments, service upgrades and changes in domestic and overseas legal regulations. All revisions will be posted on our official website and take effect immediately upon publication. Your continued use of our services after the policy update constitutes your acceptance of the revised terms.
9. Contact Us
If you have any questions, suggestions, inquiries or disputes regarding this Privacy Policy or our personal data processing practices, please feel free to contact our official customer service team through the following methods:
Email: after-sales-service@hyspanda.com
Phone: +8617711442108
10. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of the People's Republic of China. In the event of any dispute arising from the execution of these terms, both parties shall first resolve the dispute through friendly negotiation. If the negotiation fails, either party has the right to submit the dispute to the competent people’s court for settlement.